C83 - Survey Methods; Sampling MethodsReturn

With the continuously evolving communication technologies followed by improvements in the educational process, this paper aims to identify the development trends of communication channels and tools used by students during their study. For this purpose, a longitudinal study was designed and the surveys were carried out in 2013, 2015 and 2017. The main contribution lies in the description and identification of trends, including the recommendations on improving the quality and efficiency of the educational process regarding the choice of suitable communication channel. The results showed that the trends are represented by the increasing importance of social networks and the demand to integrate multiple communication channels into one service. The necessity to provide more educational resources through mobile applications was also found, especially in the context of learning management systems.

Mobbing, terror and psycho terror are a kind of behavior which can be observed in labor law-related relations and which stress the ethics of organizations. The aim of the work is to discover a current situation and employees' awareness of mobbing. Social and economic incidences are investigated by analysis of literature, internet resources, fora and laws. In the Czech Republic, the direct or indirect experience of people with mobbing was mapped by the help of a questionnaire survey. The research confirmed that 33 % of respondents are directly involved in mobbing, 63 % know somebody in this situation. In the profit business, the mobbing is so often like in the non-profit sector. 32 % of the victims leave work because of mobbing and in this way, the fluctuation of employees is rising up, affecting the economy of company or the organization in a negative way.