M00 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics: GeneralNávrat zpět

Business process modeling and simulation have become a central aspect of the way businesses understand, support, and communicate about their processes. Frequent prominent approaches this paper deals with are 1/service blueprinting, 2/business process modeling notation (BPMN) and 3/ discrete-event simulation (DES), which might be generally event oriented, activity oriented and process oriented. The use of these approaches in the area of hospitality is still very rare. The authors present the issue, solutions and selected results, obtained from the case study, implemented in Prague, in the4-star hotel in 2015.

Small and medium-sized enterprises play an important role in creating working opportunity and generally act as a factor of social stability and economic development. Currently, there are several views on how to classify small and medium-sized enterprises. It depends on what classification is used for. For research purposes of GAJU 068/2010/S, the enterprises have been divided according to the number of employs. The aim of this research is to characterize the main business processes which are small and medium-sized enterprises engaged in and specify the most important indicators provided. Partial results of this research are presented in this article we focus on the current situation and trends in marketing, finance and human resources processes as seen by leaders of small and medium-sized enterprises in the South bohemian region.