Acta academica karviniensia 2023, 23(2):73-88 | DOI: 10.25142/aak.2023.016

The Impact of Stress on Work Performance and Employee Turnover: an Empirical Literature Review

Pavlína Trchalíková (Vydrželová)
Vysoká škola báňská-Technická univerzita Ostrava, Ekonomická fakulta, Sokolská třída 33, 702 00 Ostrava

In today's world, work-related stress is becoming increasingly common across various professions and significantly affects an individual's productivity and job performance. The aim of this empirical literature review was to analyze studies that examine stress and its effects on work performance and employee turnover. The selected studies focused on employees from various fields such as banking, commerce, healthcare, gastronomy, and others. Based on the analysis, lower levels of stress can positively impact work performance by motivating and enhancing it. However, higher levels of stress lead to decreased job performance and work dissatisfaction, which can ultimately result in the decision to leave the job in the long run.

Keywords: employees, performance, stress, turnover.
JEL classification: J24, J63

Received: June 9, 2023; Revised: July 11, 2023; Accepted: November 22, 2023; Published: December 4, 2023  Show citation

ACS AIP APA ASA Harvard Chicago Chicago Notes IEEE ISO690 MLA NLM Turabian Vancouver
Trchalíková (Vydrželová) P. The Impact of Stress on Work Performance and Employee Turnover: an Empirical Literature Review. Acta academica karviniensia. 2023;23(2):73-88. doi: 10.25142/aak.2023.016.
Share...
Download citation
  • BibTeX (.bib)
  • Bookends (.ris)
  • EasyBib (.ris)
  • EndNote (.enw)
  • EndNote 8 (.xml)
  • ISI WoS (.isi)
  • Medlars (.medlars)
  • Mendeley (.ris)
  • MODS (.xml)
  • Papers (.ris)
  • RefWorks (.txt)
  • RefManager (.ris)
  • RIS (.ris)
  • MS Word (.xml)
  • Zotero (.ris)
    • Open full article

    References

    1. ABUALRUB, R. F., 2004. Job Stress, Job Performance, and Social Support Among Hospital Nurses. Journal of Nursing Scholarship. 36(1), 73-78. DOI: 10.1111/J.1547-5069.2004.04016.X. Go to original source...
    2. AKGUNDUZ, Y., 2015. The influence of self-esteem and role stress on job performance in hotel businesses. International Journal of Contemporary Hospitality Management. 27(6), 1082-1099. DOI: 10.1108/IJCHM-09-2013-0421. Go to original source...
    3. ALAYOUBI, M. M., Z. M. AREKAT, M. J. AL SHOBAKI and S. S. ABU-NASER., 2022. The Impact of Work Stress on Job Performance Among Nursing Staff in Al-Awda Hospital. Foundations of Management. 14. DOI: 10.2478/fman-2022-0006 89. Go to original source...
    4. ANDRESEN, M., P. GOLDMANN and A. VOLODINA, 2018. Do Overwhelmed Expatriates Intend to Leave? The Effects of Sensory Processing Sensitivity, Stress, and Social Capital on Expatriates' Turnover Intention. European Management Review. 15, 315-328. DOI: 10.1111/emre.12120. Go to original source...
    5. AVEY, J. B., F. LUTHANS and S. M. JENSEN, 2009. Psychological capital: A positive resource for combating employee stress and turnover. Human Resource Management. 48(5), 677-693. DOI: 10.1002/hrm.20294. Go to original source...
    6. CAHLÍKOVÁ, J., L. CINGL and I. LEVELY, 2019. How Stress Affects Performance and Competitiveness Across Gender. Management Science. 66(8). DOI: 10.1287/mnsc.2019.3400. Go to original source...
    7. CAI, W., CH. XU, S. YU and X. GONG, 2022. Research on the Impact of Challenge-Hindrance Stress on Employees'Innovation Performance: A Chain Mediation Model. Frontiers in Psychology. 13. DOI: 10.3389/fpsyg.2022.745259. Go to original source...
    8. DENG, J., Y. GUO and T. MA, 2019. How job stress influences job performance among Chinese healthcare workers: a cross-sectional study. Environmental Health and Preventive Medicine. 24(2). DOI: 10.1186/s12199-018-0758. Go to original source...
    9. EDWARDS, B. D., A. M. FRANCO-WATKINS, K. L. CULLEN, J. W. HOWELL and R. E. ACUFF, 2014. Unifying the challenge-hindrance and sociocognitive models of stress. International Journal of Stress Management. 21(2), 162-185. DOI: 10.1037/a0034730. Go to original source...
    10. FASBENDER, U., B. I. J. M. VAN DER HEIJDEN and S. GRIMSHAW, 2019. Job satisfaction, job stress and nurses' turnover intentions: The moderating roles of on-the-job and off-the-job embeddedness. Journal of Advanced Nursing. 75(2), 327-337. DOI: 10.1111/jan.13842. Go to original source...
    11. FRAZIER, P., G. ABIGAIL, A. MERIANS and K. LUST, 2018. Understanding stress as an impediment to academic performance. Journal of American College Health. 67(4), 1-9. DOI: 10.1080/07448481.2018.1499649. Go to original source...
    12. FRENCH, M. T. and L. J. DUNLAP, 1998. Compensating wage differentials for job stress. Applied Economics. 30(8), 1067-1075. DOI: 10.1080/000368498325237. Go to original source...
    13. GIAUQUE, D., S. ANDERFUHREN-BIGEN and F. VARONE, 2017. Stress and Turnover Intents in International Organizations: Social Support and Work Life Balance as Resources. International Journal of Human Resource Management. 30(5). DOI:10.1080/09585192.2016.1254105. Go to original source...
    14. GROOT, W. and H. MAASSEN VAN DEN BRINK, 1999. The price of stress. Journal of Economic Psychology. 20(1), 83-103. DOI: 10.1016/S0167-4870(98)00044-0. Go to original source...
    15. HARVEY, P., K. J. HARRIS and M. J. MARTINKO, 2008. The mediated influence of hostile attributional style on turnover intentions. Journal of Business and Psychology. 22(4), 333-343. DOI: 10.1007/s10869-008-9073-1. Go to original source...
    16. HONG, E. and Y. S. LEE, 2016. The mediating effect of emotional intelligence between emotional labour, job stress, burnout and nurses' turnover intention. International Journal of Nursing Practice. 22(6), 625-632. DOI: 10.1111/ijn.12493. Go to original source...
    17. HUNTER, L. W. and S. M. B. THATCHER, 2007. Feeling the Heat: Effects of Stress, Commitment, and Job Experience on Job Performance. Academy of Management Journal. 50(4), 953-968. DOI: 10.5465/AMJ.2007.26279227. Go to original source...
    18. JAMAL, M, 1984. Job stress and job performance controversy: an empirical assessment. Organizational Behavior and Human Performance. 33(1), 1-21. DOI: 10.1016/0030-5073(84)90009-6. Go to original source...
    19. JAMAL, M., 2007. Job Stress and Job Performance Controversy Revised: An Empirical Examination in Two Countries. International Journal of Stress Management. 14(2), 175-187. DOI: 10.1037/1072-5245.14.2.175. Go to original source...
    20. JIANG, N. et al., 2022. The relationship Between Occupational Stress and Turnover Intention Among Emergency Physicians: A Mediation Analysis. Frontiers in Public Health. 10. DOI: 10.3389/fpubh.2022.901251. Go to original source...
    21. KIM, H. and M. STONER, 2008. Burnout and Turnover Intention Among Social Workers: Effects of Role Stress, Job Autonomy and Social Support. Administration in Social Work. 32(3), 5-25. DOI: 10.1080/03643100801922357. Go to original source...
    22. KIM, H. and S. Y. LEE, 2009. Supervisory Communication, Burnout, and Turnover Intention Among Social Workers in Health Care Settings. Social Work in Health Care. 48(4), 364-385. DOI: 10.1080/00981380802598499. Go to original source...
    23. KIM, J., Y. SHIN, E. TSUKAYAMA and D. PARK, 2020. Stress mindset predicts job turnover among preschool teachers. Journal of School Psychology. 78, 13-22. DOI: 10.1016/j.jsp.2019.11.002. Go to original source...
    24. LAIT, J. and J. E. WALLACE, 2002. Stress at work: A study of organizational-professional conflict and unmet expectations. Relations Industrielles. 57(3), 463-487. DOI: 10.7202/006886ar Go to original source...
    25. LEE LARSON, L., 2004. Internal auditors and job stress. Managerial Auditing Journal. 19(9), 1119-1130. DOI: 10.1108/02686900410562768. Go to original source...
    26. LI, L. et al., 2017. Moderating effects of coping on work stress and job performance for nurses in tertiary hospitals: a cross-sectional survey in China. BMC Health Services Research. 17(1). DOI: 10.1186/s12913-017-2348-3. Go to original source...
    27. LIU, CH. M. and CH. K. CHIU. Modeling turnover intention and job performance: the moderation of perceived benevolent climate. Review of Managerial Science. 2020, roč. 14, s. 611-631. DOI: 10.1007/s11846-018-0302-3. Go to original source...
    28. LO, W. Y., L. Y. CHIEN, F. M. HWANG, N. HUANG and S. T. CHIOU, 2017. From job stress to intention to leave among hospital nurses: A structural equation modelling approach. Journal of Advanced Nursing. 74(3), 677-688. DOI: 10.1111/jan.13481. Go to original source...
    29. MATHUR, G., S. VIGG, S. SANDHAR and U. HOLANI, 2007. Stress as a correlate of job performance: a study of manufacturing organizations. Journal of Advances in Management Research. 4(2), 79-85. DOI: 10.1108/97279810780001261. Go to original source...
    30. PARKER, D. F. and T. A. DECOTIIS, 1983. Organizational determinants of job stress. Organizational Behavior and Human Performance. 32(2), 160-177. Go to original source...
    31. PEASLEY, M. C. et al., 2020. Can't leave it at home? The effects of personal stress on burnout and salesperson performance. Journal of Business Research. 117, 58-70. DOI: 10.1016/j.jbusres.2020.05.014. Go to original source...
    32. RIZZO, J. R., R. J. HOUSE and S. I. LIRTZMAN, 1970. Role conflict and ambiguity in complex organizations. Administrative Science Quarterly. 15, 150-164. Go to original source...
    33. SMITH, M. R., J. L. RASMUSSEN, M. J. MILLS, A. J. WEFALD and R. G. DOWNEY, 2012. Stress and Performance: Do Service Orientation and Emotional Energy Moderate the Relationship? Journal of Occupational Health Psychology. 17(1), 116-128. DOI: 10.1037/a0026064. Go to original source...
    34. STANTON, J. M., W. K. BALZER, P. C. SMITH, L. F. PARRA and G. IRONSON, 2001. The Stress in General Scale. Educational and Psychological Measurement. 61, 866-888. DOI: 10.1177/00131640121971455. Go to original source...
    35. TUTEN, T. L. and P. E. NEIDERMEYER, 2004. Performance, satisfaction and turnover in call centers The effects of stress and optimism. Journal of Business Research. 57, 26-34. DOI: 10.1016/S0148-2963(02)00281-3. Go to original source...
    36. WANG, X. X. et al., 2022. Related factors influencing Chinese psychiatric nurses' turnover: A cross-sectional study. Journal of Psychiatric and Mental Health Nursing. 29(5), 698-708. DOI: 10.1111/jpm.12852. Go to original source...
    37. WELFORD, A. T., 1973. Stress and Performance. Ergonomics. 16(5), 567-580. DOI: 10.1080/00140137308924547. Go to original source...
    38. WU, Y. CH., 2011. Job Stress and Job Performance Among Emloyees in the Taiwanese Finance Sector: The Role of Emotional Intelligence. Social Behavior and Personality. 39(1), 21-32. DOI: 10.2224/sbp.2011.39.1.21. Go to original source...
    39. XU, T., T.-J. WU and Q. Q. LI, 2018. The relationship between job stress and turnover intention among tour guides-the moderating role of emotion regulation. Journal of interdisciplinary Mathematics. 21(2), 409-418. DOI: 10.1080/09720502.2017.1420570. Go to original source...
    40. YADA, H., H. ABE, Y. FUNAKOSHI, H. OMORI, H. MATSUO, Y. ISHIDA and T. KATOH, 2011. Development of the Psychiatric Nurse Job Stressor Scale (PNJSS). Psychiatry and Clinical Neurosciences. 65, 567-575. DOI: 10.1111/j.1440-1819.2011.02258.x. Go to original source...

    Return to the content