Acta academica karviniensia 2013, 13(2):158-168 | DOI: 10.25142/aak.2013.035

THE CONTRIBUTION OF MEASUREMENT PROCESSES IN A TIME OF ECONOMIC CRISIS

Josef Veselý¹, Lenka Černohorská², Tomáš Kubala³, Pavel Juřica⁴

¹ Brno University of Technology, Faculty of Business and Management, Kolejní 2906/4 , 612 00 Brno, Email:vesely@fbm.vutbr.cz

² Brno University of Technology, Faculty of Business and Management, Kolejní 2906/4 , 612 00 Brno, Email:cernohorska@fbm.vutbr.cz

³ Brno University of Technology, Faculty of Business and Management, Kolejní 2906/4 , 612 00 Brno, Email:kubalatomas@email.cz

⁴ Brno University of Technology, Faculty of Business and Management, Kolejní 2906/4 , 612 00 Brno, Email:jurica@fbm.vutbr.cz

This article refers to application of process control focusing on process measuring. It also emphasizes process measuring as an important approach of managers' models as the model EFQM and the model according to international standard ISO 9001. The contribution deals with evaluation and interpretation of data obtained by research at companies especially from the field of engineering, building industry and electrotechnics. During the analysis is used the classification of companies applied metrics into groups - perspectives applied by the methodology BSC. Coherences are analyzed between forwardness of measurement of companies' processes and their influence towards success of the organization. This research has proved the importance of managing processes for the organization success to a certain manner. Evincible dependency occurs between the level of process measurement at the company and its success at the market when the company has to face up problems coming from the contemporary economic crises is shown especially by the metric being used in the area of customer perspective.

Keywords: managers model, metric, process management, process measuring

JEL classification: M11

Received: June 30, 2011; Accepted: March 13, 2013; Published: June 30, 2013  Show citation