Acta academica karviniensia 2023, 23(2):59-72 | DOI: 10.25142/aak.2023.015

Development of E-government in European Countries: A Cluster Analysis

Jiří Slezák
Vysoká škola báňská-Technická univerzita Ostrava, Ekonomická fakulta, Sokolská třída 33, 701 21 Ostrava

E-government is currently a term that has been resonating in the public space for several years, which is why a lot of attention is being paid to it. Some states of the European Union are doing better, and some are worse in this area. Given this trend, all states must increase their efforts towards more effective e-government. The article aims to create clusters of European Union states in 2020 and 2022 according to their level of e-government. The sample consists of 27 states of the European Union, and the indicators used include the E-Government Development Index, E-participation index, Online service index, Telecommunication Infrastructure Index, and Human capital index. In addition, the objective of the article is achieved through correlation and cluster analysis. The countries of the European Union were divided into six clusters in 2020 and 2022. The best cluster in both years includes Finland, Estonia, the Netherlands, Denmark, and Sweden, while the worst countries include, for example, Bulgaria and Romania. In general, the countries that were the best/worst in 2020 are also the best/worst in 2022.

Keywords: cluster analysis, e-government, E-Government Development Index, E-participation index, European Union.
JEL classification: C38, H11, H83, O33

Received: July 21, 2023; Revised: August 1, 2023; Accepted: November 22, 2023; Published: December 4, 2023  Show citation

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Slezák J. Development of E-government in European Countries: A Cluster Analysis. Acta academica karviniensia. 2023;23(2):59-72. doi: 10.25142/aak.2023.015.
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